Chipotle Mexican Grill

Cross contamination of meat/dairy constantly in vegetarian & vegan dishes. The employees get too sloppy with items that other items end up in the wrong bins. I have found cheese in the vegan guacamole and on another occasion, a few pieces of chicken in my vegan bowl. If you are vegan or vegetarian I would avoid this Chipotle. They have never refunded me after showing them either. I could have gotten really sick if I ate it. Last night I ordered on Postmates. Our vegetarian dishes had meat. Postmates is not offering a refund.

Location needs actual leadership present teaching them how to be efficient and problem solve. Had to wait 15 minutes for steak to be ready. They refused to help the people waiting in line behind me who might want other items. As a result when I began my order I was the only person in the store, by the time I got to add veggies the line was out the door. When I finally had my meal prepared, the cashier rushed to the back to get help with something. When I asked what was going on, the food preparer said “ I don’t know, he just randomly leaves“. Upon his return he could not get the cash register to successfully accept my rewards and asked if I wanted to skip using them. Then after getting a manager to fix the system I attempted to pay for the remaining balance owed with a Visa gift card. He told me that they do not accept any gift cards of any kind outside of chipotle gift cards. I am almost certain that is not accurate and stems only from a lack of training and product knowledge. It’s fa

This place used to be good. Now takeout orders are always 10 or more minutes late. Last time they gave me a quesadilla instead of a bowl and left out a drink. Poor service, really poor service.