The Impossible Shop

Best vegan burger and delicious French fries. It was so delicious, this place is inside a bar “Dog Haus” and more choices are available on Uber Eats vs the menu there. I order to go. Plant-based cheese spread and the way everything is cooked were simply perfect.

This restaurant is a great idea but horrible in execution and abysmal customer service. We ordered two patty melts, the toasted kind (as the description online read). Food was delivered cold, not cooked properly, changes to order like no sauce or onions were ignored (they have a section for this on their site), and after it was delivered and we opened it, we called. The woman who answered not only didn’t care but has zero idea how to deal with minor complaints. The you made the order totally wrong kind. When explaining what happened she became disaffected and when that was brought up she went on the defensive. She said she was adjust a server, so we asked for a manager. Then she said she was the manager. Ok. Then she said it was door dash’ problem, then the kitchens problem, etc. That was enough for me so she said I was rude to be upset (I never yelled or called her out) and she said she needed time to prepare to have the conversation then snidely asked if I was ready to have that conv