Jersey Mike's Subs

The service here is atrocious. The evening manager sets the tone. He is an absolute slob. He has dirty hair hanging out of his visor hat. Instead of cleaning the staff hangs out on their phones at the tables. And reluctantly get up to take orders. I went for my last time to this location. It's a shame because the food is great at other locations

Ordered sub online made me something completely different with the wrong bread even. Then told me that they where sorry they didn't know how to make the sub I had ordered. I told them that this had to be a joke they clarified again they had no idea between 5 employees and a manager couldn't make a sub that is on the menu. Said that they would make it up giving me a free sandwich of my choice and then proceeded to get the bread wrong again and made the wrong size and tried to charge me for 2 subs. Suggest never going to this location unless corporate comes in and first trains staff how to make the menu and teach the employees to honor what they say aswell as follow simple instructions like getting the bread right atleast...it is only a sandwich shop not a very difficult or mentally demanding job...

I've been to the cave creek store before and they were struggling. They're doing well now. Very busy so have some patience. Today I placed a large online order and totally screwed it up. These guys did me right. Fixed it and took care of me with no question. I'll be back. Give them another shot of you've had a poor experience in the past.