Cracker Barrel Old Country Store

First and last time that order food for pickup, been waiting for more than 40 min while my food was ready at the desk I asked several times if that was my food and every single time instead of check the name, the young lady at the front kept telling me that isn't my order because the kitchen is too busy, after the 40 min another staff member hand it over to me saying, yes this is your order ( which was already cold). Need to put more attention to the costumers isnted of hanging around. (No silverware either )

Quality of food for our visit was 4-5 stars, issues we had were with lackluster service. +20 minutes to wait for a table, completely understandable in today's short-staffed world. +20 minutes to be acknowledged by anyone once seated. Servers occasionally walked by to take care of other tables nearby. The person who turned out to be our server must have passed by us four times without a greeting or to let us know we'll be with in a few minutes. Placed drink and food order at this time. +10 minutes our drinks and napkins arrived. +30 minutes our server disappeared into kitchen while we sat with empty drinks. Had to ask another server to prompt our server to check on us. +3-5 minutes our server arrives with biscuits and gravy and asks what we are drinking for refills. States our food will be out soon. +3 minutes drink refills arrive. +5 minutes food arrives. We asked for silverware, butter and more gravy for biscuits and chicken. Server remained visible while sweeping floor and straighte

The store was relatively clean. It needs a deep dusting with all the stationary decorations. But I was a little disappointed in my food. The muffins were a little hard. The dumplings were almost cold and the okra was a little tough. Almost like the food had been held in warmers but not at proper temperature. This was all disappointing because I come to the restaurant just to eat the dumplings. Of course, every restaurant has its bad days, so I will return to see if the dumplings are fresh and hot. FYI, it was 2pm.