Chipotle Mexican Grill

I get it’s supposed to be fast food, but the staff here seem to take it as “get rid of them fast, so we don’t have to serve them.” I waited in a line behind two other people. Both of them had left and I was standing there alone for a while before anyone came to the counter and asked what I wanted to order. While waiting I made eye contact with several employees who weren’t doing anything in the kitchen, just talking to each other casually. When I was finally helped, they were impatient and rude. I get that I sound like a privileged middle-aged woman, but I never actually complain about food service. This was a genuinely awful experience for mediocre food at best

Greetings Unbelievable, first I don't eat meat, so I ask for black beans at the base...they took a scoop of beans and separated into 3 tacos. They went and didn't even have raw toppings.i was told they were completely out of onions. So when my instinct told me no...I went ahead and got the tacos. I was floored once I bit into the shell...I was mad and when I went up there about the stale taco shells I was told they cook them in the morning, so they cook shells and they sit around all day til 5pm and they expect them to be fresh, so I guess whoever the guy was there interrupted and said give her money back...my question is why would you even sell this knowing they are that stale....stop putting out food you wouldn't eat and gas is too high to ride around and find out you don't have food that's worth selling to the public.

This is the 1st time I am calling a place of business for 35 gift cards and they tell me they cannot process it. I could not place the order online as I needed it in couple days. I was willing to place the order at the store in person or over the phone and wait to pick it up. The worse was the managers attitude, telling me he can't and that I would be better off calling another store! WOW! Had no issues with placing gift card orders last year at Zaxby's and I guess for this year, I will find another business that can accommodate my needs! Update: Went to the Chick Fil A around the corner and my request was completed in 10 min even though both the drive thru lanes were wrapped around the building and there were about 5 customer in the lobby ahead of me. Felt valued there by the manager repeating, It was my pleasure; Thank you for your patience; and We appreciate your business! This business is a much better choice for the recipients of gift cards than Chipotle!