Chick-fil-A

We ordered from this Chick-fil-A frequently before they moved and were happy with it. Since they've been in their new location, we've gotten takeout 4 or 5 times. Three of those times our order was incorrect. When we've called to complain they've said we could get our missing items for free next time, but why would we even go back?

The Drive-thru at this location is extremely bad. It is slow, slow, slow. It's feels like being on I-85 during rush hour... in the rain....with an accident at each mile marker. Though they do appear to recognize the problem, they don't do nearly enough to try to fix it. This is a mess that will only get better when they either find a way to fulfill orders faster or they lose enough customers to result in fewer orders to be fulfilled.

HAIR IN MY FOOD If I could give no stars I would. It is always something with this location. Today, we went through the drive thru ordering a spicy chicken biscuit and regular chicken biscuit. We get home and open up the food and find hair in the sandwich. This is unacceptable and just plain NASTY! We called and informed the restaurant and they asked did we want our food replaced or refunded. We stated we wanted a full refund. We get back to the restaurant and let the associate know the situation. She asked again did want to replace or refund the whole order and I state “refund the whole order”. The associate gets another associate to come process the order and he tells us he can only replace the biscuit with the hair. I said no, because the person who fixed the spicy chicken biscuit fixed the regular biscuit and I don’t want it. After stating again , I want a full refund - the associate goes to refund me only a partial refund . Another customer had to step in and ask “why do black peo