Chipotle Mexican Grill

Ordered ahead of time and treated like garbage when I went to get it. They had either dropped the order or "had someone steal it". That happens, but they kept ignoring my polite attempts to get their attention. They were rude and made me look again and said it would come, without checking themselves. More time. Again try to get attention while they try to ignore me and work the incoming customers. Finally they said they put the order in again only to disappear in the back. More time and someone new at the front and had to try to get their attention. Meanwhile everyone who had walked in the door with me, who hadn't pre-ordered had their burritos were gone ages ago. 30 minutes. No apologies from anyone . If you enjoy being treated like crud, this place is nirvana, avoid it otherwise.

Been there many times, and this location has always had issues through the years; especially service-wise. (Rude employees, all tables dirty, sanitary issues, sometimes I'd have to drive 15 minutes to the next location since they were out of basic ingredients, etc). Now they'll turn you away unless you order it online, and won't take walk-ins. The wait for online orders? 30 minutes. Maybe more. Ridiculous. I've never been turned away at the counter of a restaurant. I feel for the employees, and understand just about every Chipotle location is struggling to be adequately staffed rn. But if your restaurant can't serve customers who walk in, should you still be open? If you're in the West San Jose area, skip this location and go to Campbell.

Just not as good as it used to be. The line moved slowly due to workers not sure of what they are doing. Things are not taken care of, such as the forks was empty, the ice was empty, an the trash was overflowing. This was at 5pm, the beginning of the dinner hour. Management should be making sure these things are ready for dinner time.