Chipotle Mexican Grill

Horrible customer service. 9 pm arrival, granted late, but still an hour from closing. Line was to the door. Kids behind the counter were laughing and already preparing to close. Did t get the order right twice, while ordering over the counter. Food was cold on service. I get the service business and being late. But whe. You still have a long line and an hour til closing. Should not be laughing, goofing off behind the counter. Then they have signs offering food for a 5* review. I'd rather pay for my food and get 5* service. Can't/won't give a good review even for free food.

The hours say 10am-10pm and it is posted on the door, but you’d be lucky if they opened by 10:15am. Customer service is impossible to navigate. Could not get to an employee within the store. … More

This place does not care about your order even if you're there physically in person. I asked for a LITTLE sour cream she drenched the entire bowl with sour cream, and I specifically said "A LITTLE BIT" of cheese she threw a whole handful in. I couldn't even finish it because my food was drowning in sour cream. It was disgusting. The guac looked like 2 days old and they were STILL serving it. Manager, better check your staff serving the food between 5pm-6pm on November 8. Before someone genuinely gets sick and they decide to sue this place.