Wingstop

This Wingstop location is awful. I am unable to speak for the dine in experience, but as far as ordering online and such it is just disappointing. The app will give you an estimated time of when your order will be ready, but once you get to the location to pick up your order it will not be ready. They will tell you to give them another 10 minutes and end up taking 30-40 minutes. I understand when the order is on the larger side it takes time, but when I order 6 or 8 wings it should not take you almost an hour. I assure you half the time the staff is just talking or playing around. Ultimately this is THE WORST customer service Ive experienced.

I ordered a 6 piece wing combo for pickup, once I pickup, the drink machine is not working properly and I let Ashley know (host). She informs me there is tea available, I let her know I don’t like tea and I ordered fountain drink for a reason and i politely ask for a refund for the drink because now I’m going to have to go elsewhere to purchase a drink. I understand machines break etc. that wasn’t the problem, the problem was Ashley telling me she couldn’t refund the drink and said there is nothing she could do for me. On top of that my order took and extra 15 min to be ready and my fries were cold. I purchase once bi-weekly for years now, and I always look forward to. Prices have increased yet I remain a loyal customer. But after this experience, I will take my business elsewhere. Very disappointed and very Poor customer service.

When in at 9:00pm they closed at 10:00pm and they told me that there where no bone in wings only boneless? But you can make a mobile order with no problem for bone in wings!!! This is ridiculous horrible in person service it’s never a good service at that location!!