Tim Hortons

My coffee had to much sugar. I called and asked for a replacement to be brought to the door. Inside was closed and atleast 12 cars in the drive through. I was told she didn't have time to come to the door to exchange a coffee!!!! I'm sorry you didn't have 15 seconds to walk to the door to exchange a cup of coffee. Actually the worker told me to go to another location to exchange the coffee! Worst customer service here for sure, theyll take your money but dont care about your experience!!!!

Great experience. And this location DOES offer dine-in with a counter staff that goes the extra mile to serve you well. Original description that excludes dine-in and lists 9 PM closing is outdated. They're now open till 10 for a late night coffee and light snack. ????

I’m visiting Buffalo for 2 days to attend a metallica concert. This place was close to where I’m staying, so i decided to give a try and started with their coffee, i ordered “vanilla creamy iced coffee” and honestly it was not enjoyable at all. The next day i tried their lunch menu, my voice was scruffy so i understood why the young guy didn’t get my Apple fritter order right even though i said it 3 times, but that’s ok. What the real issue was when i got my order i recieved a steak sandwich when i clarified that i wanted a chicken wrap, and that employee was very rude and unprofessional when I said that i order chicken, she just said we don’t have chicken and turned away. I don’t eat steak due to religious purposes but do i don’t bother the employees of tim horton, some rodent will have to about that steak wrap. I expected mediocrity, and got even less.