Taco Bell

Just don’t come here. Drive to another Taco Bell. I sat in the drive thru for over 45 minutes to receive a wrong order. The dining room was locked, and the store was understaffed. I couldn’t cancel my app order so I had to sit and wait while my hungry and tired children cried in the car. The absolute worst experience I’ve ever had with fast food, and that is saying something since my expectations for fast food are incredibly low.

This has sadly become the absolute worst Taco Bell in Richmond. I’ve driven up many times around 6pm to be told they were closed or not taking orders. Why is a Taco Bell constantly closed at dinner time? The wait time is excruciatingly long. This is not a place to go if you need to be on time somewhere. You will not make it. I’ve witnessed the staff get in screaming matches with multiple customers on multiple occasions. These aren’t instances where the customer is being rude. Recently the staff have been extremely combative, unhelpful, and genuinely unpleasant. They are not nice. This is a stressful Taco Bell to go to and I have no idea why the owner is okay with it. It has been this way for months now. DO NOT visit this location.

I ordered through the app but didn't receive my order. Upon getting to the drive thru speaker (after waiting 30 minutes), I was told someone else picked up my order. Apparently, they also had my first name, and the Taco Bell worker asked if they were there to pick up both orders for that name (why would the worker ask that??); the person lied and said yes, taking my order. I will never order food from this Taco Bell again. Trying to get a refund now, but apparently I have to do that through the app, and there's no direct way to do it. Awful location, awful company...