Steak 'n Shake

Burger and shakes were good. You are forced to order on kiosks and our gift card did not work. When I asked for help, I was told they were too busy (there was one other person dining in and two cars in the drive-through). The kiosk asks you to tip before you complete your order. I tipped because I thought we would get some kind of service, but no - you place the order on a kiosk, you pick it up at the counter, and you clean up your own trash. The place was filthy. We had to use a wet wipe on our own table and it was brown after wiping the table. The floor had trash on it and even the booster seat needed to be cleaned before using. We will not be returning to this location.

Horrible service - asked for a strawberry banana shake and said they couldn’t do it even though both are listed on menu. So I said forget it and ordered the frisco melt. Not even cut. Rude employees especially who took my order Dionne who talked to me like I was a 5 year old. Please adjust your staffs attitude when hiring.

Food was good. But you have to order on a kiosk, pick up your food , and dispose of your waste yourself. Then they want you to give a tip? For what? Cooking. That is your job. One person wanted salt and they were told they had to order it from the kiosk. Really?