Smashburger

Smashburger has the makings of something GREAT. However they are clearly short staffed and in need of some additional support. The two person staff that was available was great. They were prompt, efficient and friendly. I saw a few different customer interactions, all handled consistently and without any assumed bias like you may see from others working in customer service. The smash sauce tastes like potato salad sauce... if that could be a thing. I loved it, husband didn't care for it much. Prices are a bit high but, isn't everything post pandemic? 3/5 stars overall, worth trying again someday.

Went tonight a little before 6pm. Waited at the drive thru speaker and literally no answer for 5mins waiting and yelling hello into the speaker. Drove by the front and people were inside eating, but only saw 1 worker at the front. Oh well, Culver's got my business tonight. It's too bad, cause I do enjoy your food when you have quality workers making it.

Slow service way more focused on talking with other staff. When our food was done she stood there holding it for 10 minutes while still talking with a coworker. Terrible that we gave them a $10 tip. You should be able to tip after you get your food just because of situations like this. Opened our bag and half of our sandwiches were not even completely wrapped so the sauces went all over other wrappers, napkins and in the bag.