Shake Shack 14th Street Logan Circle

Pretty good SS location. But the cashier messed up my order. I asked for a chicken sandwich plain. They gave me a sandwich with mayo, lettuce and everything on it. Also, the wait time for the initial mess up took 45 minutes. This is with 12 people working in the kitchen and 4 customers. Strange how chick fil a can push 50+ customers every 20 mins but shake shake cant handle 4 people in 45 mins. Burger was dry and burned meat with an odd tasting spice that leaves a bad aftertaste. I think this is how shake shack makes burgers in NJ too. If management is reading this, Red Robin has the gold standard for absolute best burgers ever made. Juicy and flavorful with a delicious bun. Match RRs burgers and you will have a 5 star rating from me. Fries were good. Chicken sandwich was good, but not as good as cfa, popeyes or wendys. About equal with mcd's. Iced tea was good. Better than mcd's, but not as good as Red Robins raspberry tea. Prices are way too high especially for burned dry burgers. F

I ordered a large vanilla milkshake 20 minutes ago and still nothing. At least 10-15 people sitting around waiting as well. It’s hard to imagine not being able to prioritize making a milkshake over full orders of food. People behind the counter could care less. The guy giving out the food is trying hard at least. Update, take a look at the picture to see the milkshake that I was handed after waiting 25 minutes.

In town for the Ashe show at the 9:30 Club (amazing concert by the way) - Shake Shack is close to the Viceroy hotel and double cheeseburgers ???? sounded good. Strawberry ???? milkshake was perfect. Dine in: Yes Outdoor seating: No Takeout: Yes Delivery: No Curbside pickup: No … More