Saltgrass Steak House

Had been to Saltgrass many times and had great dining experiences, but last night we went with a party of 7, got seated and ordered. Got our appetizers and salads fine, then waited approx. 45 minutes for our entrees, two of our peeps had soup, and both kinds were not hot at all. 5 of 7 steaks were cooked wrong, one medium-well order came out still purple inside and one order of grilled shrimp was not completely cooked, to the point where it was still like gelatin. Our server and the manager were very nice and apologetic, and the manager comp’d the incorrect meals, but it was a completely dismal experience. I had the same problem with the Saltgrass in Wichita , Kansas a while back as well. Not good.

Sadly one of the worst meals I have had for a long time. Out of 7 meals only 1 was not horribly overdone. Salmon was so over cooked it had to be cut with the steak knife. All of our steaks were well done and rubbery when ordered med rare. Shrimp rubbery and overcooked. My baked sweet potato had been in the oven so long the skin was black and the actual potato inside had shrunk to half the size of the skin. Manager and waitstaff seemed unconcerned at the quality of the food. Not very many patrons were in the restaurant at the time either.

Me and my husband just left. Sat at the bar. The experience started great which easily turned sub par. My husband received his dish which was the Cajun rib eye ($35 dish). I ordered the Laredo chicken. He cut into his steak and it was well done when ordered medium. Waited maybe 5-7 minutes before our bar tender even came back out after the food dropped. I didn't want to start eating my entree without my husband. Not only did his food take another 15 minutes to come out, the second time it came out medium rare.. Our drinks were not serviced the entire time after relaying the message his steak was over done.. We also arrived at Happy hour I ordered both my long islands before the time but got charged for one at full price. It's not my fault the bartender didn't put it in the system until after the time.. Got charged 70 dollars for a sub par experience.