Russo's New York Pizzeria & Italian Kitchen - Pflugerville

2nd Time ordering and I honestly don’t see myself eating any other pizza! The flavor is “this is what pizza should taste like” and the bread is so tender yet crispy. Today we tried the Italian Market Pizza and the Eggplant Parmesan. So good! Their large pizza is definitely bigger than other pizza places but the cost is more. Worth it though!

Ordered for delivery a large mulberry pizza which is Italian sausage, pepperoni, and Canadian bacon. Burger was substituted for much of the Italian sausage and the pepperoni and Canadian bacon sparse. I’ve ordered this pizza several times and this one did not measure up to the others. So back to papa johns! At least I get what I paid for. The burger is dark colored and the Italian sausage light brown.

I wanted to warn about ordering Russo's pizza using their app. This past Sunday, I ordered 2 giant pizzas and a large Detroit-style pizza, $150 total via the app and ordered ahead for a 2pm pick up. When I arrived around 215 my order couldn't be found in the system and obviously hadn't been made. There was no manager on premises that day so the employees weren't sure how to resolve the issue. I was told the charge would fall off that night since the order was never made. I asked if the pizzas could be made but I was told I'd have to wait for all the other customer's orders to be fulfilled, even though I ordered ahead and paid with email receipt in hand. Ended up grabbing Double Dave's. Charge never fell off so I followed up with Robert, the manager, today and was basically told "sorry it was a computer glitch" and he made it seem like he was doing me a favor by refunding my card. The management's ability to handle customer service is non-existent. It was extremely disappointing how the