McDonald's

I placed a mobile order for pickup at this location, then walked from my hotel to pick it up. Upon arrival, I saw multiple bags of food partially prepared on the counter and multiple packages of fries prepared in the fry bin. After a few minutes, the gentleman in front of me at the pickup area stated to an employee that he had been waiting for the duration of multiple customers orders who ordered after him, that have come and gone, and his still had yet to be made. He only ordered cheeseburgers and fries... He requested a refund and after a few exchanged words with the manager and a few attempts he received it. It was then the staff finally acknowledged me after being there for several minutes at this time. I was informed they did not have the mcflurries available, and they said they could do a partial or full refund. I asked for a partial for the mcflurries they were unable to make, then the manager said they can't because it was a mobile order. That's OK, I'll request online. Then t

Says open 24hrs. It's not. We came in on a delayed flight. Took the shuttle to the car rental. Car rental closed and our car wasn't pulled. Walked through the rain thinking we could get some food at McDonald's, and it's closed. Way to go Columbus!

The people behind the counter were patient and kind but the breakfast potato was so very very greasy. Wow I was amazed how this place had slipped since the last time I was there ... a place to come too as you drive away from the airport and a morning red eye flite... just wanted a predictable breakfast meal before I drove myself all the way home. That didn't work.