Jimmy John's

Much better service lately! Orders are delivered as promised, accurately, and food is always as expected....not under prepared, or not following directions . They try hard to please their customers. I had previously given them a bad review a while back, but I rescind that one as they seem to have stepped up their game!

This particular location seems to be hit or miss on quality based on who’s working. I would say they have improved drastically within the last 3 months I’ve been frequenting (my office is right down the street). Otherwise service is meh. Food is fine, but I have yet to this day to be greeted by a “hi, welcome to Jimmy john’s”

I ordered a few hours in advance so i could pick up on the way to work. I get to work and my sandwich has missing ingredients i paid extra for and they put ingredients that i specifically did not want. I work a 12 hr shift and cannot leave the building. By the time i opened my food it was too late to get anything else. I nearly vomited trying to eat it but i couldn't. That's why i specifically excluded some ingredients. I contacted the customer service and they basically said sorry we will tell the store. That's it. No attempt from the store to reach out to me, no attempt to make it right. So i basically paid a lot of money for something i didn't want and didn't eat and completely ruined my day. Not sure how to reply here, but @Jimmy John's clearly you didn't read my whole review as i have already contacted customer support and already been through the communication that is within that link. Absolutely nothing came out of that so honestly, what is the point?