Jack in the Box

Did an app order on a Thursday night for over $60, 4 meals. Got an email confirmation and said order ready in 5-7 min. When my husband arrived he was told the App was down and was not accepting orders. He showed them the app, where it says recent purchases, the email where it's said thank you for your order (order ready in 5-7min), and our bank account where you could see the funds already being pulled. The manager on duty would not do anything to give him our dinner, said there was nothing he could do about it. He provided a cell phone number to whom he said was the Store Manager and number to customer service; 5 days later we have not heard back from the store manager and the number he gave us was for Jack in the Box stock exchange info. Seriously. He went and got Mcds instead. We got back out about 30 min later and out of pure frustration decided to try the app for Jack on the Box again and ordered just a large soda. Funny how that went through no problems. I asked the same "manager

We are the 4th vehicle in line. We placed our order at 2:00 we are slowly inching up in the line. It's now 2:25 and we are the 3rd vehicle in line. I'll finish writing this determining what time we will get our food.A sourdough meal and 2 tacos. This is definetly NOT a fast food place! Finally at 2:30 p.m. The credit card machine was down! I'll have to say the young man at the window was very apologetic and respectful.

The food is usually pretty good but they forgot to give me back my card earlier today. The lady who took my card handed me my drinks while the payment was processing but then a different lady came and asked if I wanted sauce with my order. In the heat of the moment I had forgotten about my card and the 2nd lady handed me my food then said “have a good day.” I can’t blame the 2nd lady at all and I am also partially to blame since I forget as well. NOW the real issue. I called 6-7 times back to back at around 4:30-5:00 PM but nobody answered me and I couldn’t confirm if they had my card or not. This meant I was forced to drive up there just to see if they had my card then I arrived and saw 4-5 employees and the store wasn’t even remotely busy. Kinda rubbed me the wrong way when I walked in and saw all the employees laughing and hanging out meanwhile they couldn’t be bothered to pick up the phone. Wasn’t even offered an apology. Just kinda unprofessional and annoying but like I said, the