El Pollo Alegre

Okay this place looks closed 24/7 but trust me it's open. Best tacos I've had since I've came to Texas!!! This is my new favorite restaurant for tacos. Food : 5/5 | Service : 5/5 | Atmosphere : 4/5 Recommended dishes Menudo, Chips and Salsa … More

We went to eat but the waitress miss a order until we where almost done he ask that we where missing a item we had order than are waitress said are account with be close we needed anything else so she Saud because the restaurant was closing but minutes after a couple went in they just arrive where about start ordering so anyways brought what she said was total paid 100 than she came twice two things needed to added at are table than broad 26 .some cents first order was 55.50 than added 6.50 more she said because extra tortillas added when I ask for the receipt she gave me this why are they like that I was guys she saw 100 than we got bad service all the time so I didn't leave tip after I saw she over charge no reason she ask my husband she demanded tip I said no of course he agreed my advice look at your receipts if over charge and women think that you go eat money you earn don't cost nothing I always leave tip but not when they think you are stupid she did know what to say as

The tacos were good, however the lady at the front who was disturbed by me coming in to pick up my food because she had to get up from eating hers was beyond rude. I truly understand she may not have been fluent in English but her customer service was trash just like her attitude. She pointed at my food for me to get! She didn't even hand it to me. I will not express what I wanted to do or say, but I absolutely despise terrible customer service. I'm sure this review won't matter as it seems that the business is family owned, but if so please do better. The world has enough ignorance and people have enough day to day troubles to deal with! They don't need the extra ruckus when you are paying them to prepare your food for you.