El Nuevo Ponceño Restaurant

An absolute ClusterF@ck is the only way I can describe the experience. We had called ahead to give them a heads up that there would be 8 in our party. After 10 min of waiting around and watching the server playing with her phone behind the counter we asked if we could order our drinks and appetizers. We could tell that it was going to be a hassle so we decided to put in our main courses. Mind you, the menu is super limited so it should be that difficult to prepare. Additionally, most of us ordered the same thing, onion steak, red bean and white rice. It took 35min for even 2 plates to come out, not to mention the 3 appetizers where nowhere to be found. Another 15 min for the child plate of fries and nuggets to come out. After asking where my food was, she had not written it down so, no food for me. Spend over an hour and half and only 5 of our party had received their food. I just left and the rest of my party stayed. I guess they enjoy being tortured. Last thing to mention

I’ve been here several times, food is always fresh and delicious. Music playing is on point! Service is friendly and caring. For those saying the food took long, stay home and cook. Thank you!

To crowded, loud and small place. But people gather here to have fun and karaoke. They have food and drinks.