Cracker Barrel Old Country Store

So, I had a bad feeling when I realized what area this was in. Had a bad experience with a hotel very close to this location (before I loved in Memphis) and my experience at this location was right in line. First off, about 15 minutes away I caed to put my order in to lessen my wait. Unfortunately, by the time they answered my call I was pulling up. Before I got off the phone though the associate stated that she was new and was having difficulties. Once inside this new associate was assisting another person. I could tell she was struggling and the customer was at the counter for a good while just trying to place her order. They eventually had me and another gentleman wait for a waiter to come out and take our orders. The waiter was experienced and so that went well. Put in my order and did the usual, walked around touching things and looking while I waited. I waited. Waited some more and waited again. I had touched all the things interesting to me and now I was just waaaiiiiittttii

No stars on this visit. My party arrived at 9:10am and we were seated at 9:30 (20 minute wait). The server came and got our drink order. After another 10 minutes he came back to get our food order. So since 9:40ish we been waiting on our food. It took them multiple times to either refill or bring our drinks. At one point they brought us a dirty glass to drink out of. At the time of writing this it's now 10:50am. 6 people were seated after us and received their food. The server informed us the food was still coming. We then asked for the manager. Well what do you know, the food came right out annnnnd its was wrong. It was missing items and the undercooked. Of course the manager came half listen to our complaint and brought out new food. He came back a second time and reminded him of the missing peach tea. At the end the manager discounted the food by $20. The server felt accosted somehow. Yet I will not be returning to this location for many reasons.

It never fails we always have good food at every store we stop at. The only thing that changes is the service. We waited at least 10 minutes standing there to be seated, the only ones waiting. The lady at the front “cashier” told the manager that she called someone up and that was not true at all. I watched her the whole time and she didn’t get on the radio or phone. So that’s not good. It’s a curse, I notice everything. Finally a customer setting down eating their own food had to tell the girl cleaning the tables to go seat us we had been waiting long enough. Wow… Our waiter was great!