Cook Out

One star only because that's the only way to leave a review. Firstly, I want to say that we always come to this Cookout, my husband was a manager here at one point and we still liked to support the brand. Tonight that brand loyalty was lost. My husband and I and our 2 kids had just made it into town from my great aunt's memorial service. At 1:26am we pull into the cookout drive thru line where there were 5 cars in n front of ours. We waited and waited and waited and one car was able to place their order, more waiting ensued until finally it was our turn to order When we pull up to the speaker we were rudely told "we are closed". No apology for wasting half an hour of our time, no courtesy to the 6 customers behind us who waited even longer than we did, just rude terrible example of customer service from a business that's business IS customer service. This next part is where Cookout lost a family that comes here several times a week. I called the inside to ask what happened tonight wit

Me and my friend went to cookout last night at close, and we had the best experience with the drive through woman! She loaded us up with cookout sauce and made us feel so special!! She deserves the most!

We went on a weekday and it was not crowded. There was one person in front of me. She ordered 3 minutes before me. She got her order in about 15 minutes. I waited about 15 minutes as well, and after not receiving my order, the cashier asked what my order # was. I told him, and he came back and told me that they had not made it yet, but it would be up in about 5-10 minutes. They offered me a milk shake...I really wanted my money back, but since I had already waited a long time, I decided to wait. About 3 minutes later, the food came out. The food was actually pretty good. The chicken nuggets were great, and the fries were a bit cold and unsalted. The burger was fine. I will go back and hopefully will have a different experience. My daughter told me she loves this place, so we will go again!