Chipotle Mexican Grill

Only went to this location because the closer location closed their mobile/pick-up ordering. Mobile orders were all behind the counter, defeating the purpose of ordering ahead of time, the line was out the door, half of their fountain drinks were not working/refilled, they had no forks, waited maybe a half an hour for my food, and one of the employees was shouting (literally screaming) for everyone waiting in line to back up because the line was “cramping their space” but I’m not sure where he expected a line of 10-15 people to go. And to top it all off they forgot part of my order. Never returning to Chipotle again, Moe’s it is.

Ordered about an hour and a half ago 9pm...Waited 20 mins for an online pre order. The food was ice cold. I had about a 10 minute drive but this location is closer than my usual. The cashier couldn’t give any information on the order. Seemed to be a lack of urgency in general. With all restaurant closing early now, I feel like you should still get quality service and hour before close. Also I was missing beans and some of the chicken was burned. The food was okay once I reheated it, hence the two stars and not one. If you order later, go to the Niagara Falls blvd location.

Online orders rule the world nowadays. 1 person for 8 people in line but a shitton of people in back working on online orders. There was chicken burning on the grill and green peppers that were burnt black on the grill. Not a very appealing look. Our server was overwhelmed but still pleasant as was the cashier. The bowl was nothing special. The chicken was very bland and way overcooked, which judging by the chicken on the grill, shouldn't have surprised me. I won't spend another dime at Chipolte.