Chipotle Mexican Grill

Visited the Newport, KY location last night 3/7/22 and the service was poor. Food was great, the gentleman who cashed me out was extremely nice. However, there was a manager on the flat grill with a co-worker. He greeted me and the line of people behind but proceeded to turn back around and avoid us. No communication that someone will be with us shortly and as a manager, they didn't take initiative and serve their guests. I even asked if someone was going to help us and they ignored me. Only for a few minutes later did someone from the back come and assist, (this person was helpful and kind). I'm extremely disappointed that a MANAGER avoided and ignored their guests. This isn't professional what so ever and not very manager like. Definitely didn't fulfill their role as a manager yesterday, that's for sure.

Completely done giving this location 2nd chances. They consistently short you on EVERYTHING. Tired of having zero chicken in my bowl, a virtually empty chip bag etc and feeling scammed when I get my food. I have run out of patience with this store and will not be back. Easily the worst chipotle out of all the ones I’ve been to.

Chipotle's customer service from their corporate office has been understanding, kind, and very helpful, which has unfortunately been necessary because this KY location continually delivers incomplete orders. I almost never get my drink with my order. Sometimes they are out of what I order, but there is no communication from the location to replace the drink or fix the situation, so I just don't get the drink but I pay for it anyway. Also, the burritos from this location are sometimes super small and filled very minimal ingredients. Very appreciative that the corporate office is always willing to help sort it out for me, but it's really obnoxious that I have to call them so often. The food is just way too expensive to keep having issues like this almost every time I order from there.