Chili's Grill & Bar

My last 3 visits have been for take-out orders. These could definitely go smoother. For 20+ years I've been getting the chicken fajitas. Over the years they've changed how they make them so I edit my order to get the original ones. No matter how many times I say "no salsa, no pico" it always comes. "No beans, no rice" it still comes. They've forgotten the bell peppers twice. But I'm so very glad there's no more cilantro butter! They skimp on the cheese and sour cream and it doesn't come with guacamole so this is much better as a take out meal. Of our 3 take-out orders recently, we've had to go back twice for forgotten items. Be sure to check your order before you leave because they won't. One of the three times we got the completely wrong burger. There's no quality control but the food is still decent.

Really poor service, unfortunately. In general I am overly forgiving in service because I have worked as a server and I get that there are off days. But the service was exceptionally poor. We waited 45 mins for soup - SOUP! Only to finally be informed by our server that the soup was frozen, And that we wouldn't be able to get it. That's fine, but WHY did it take 45 mins to tell us that? We ended up cancelling the soup - but still had to remind the server at the end to remove the item we didn't receive from our bill. The manager was rarely seen and didn't seem to be doing much to support her staff in any sort of helpful manner. Had to ask for our drinks (water & a soda) multiple times. The place wasn't busy so it was hard to make excuses for such terrible service. The food that we did receive was good, thankfully.

Came to Thornton for a job. Went to chili's for lunch. Ored curbside. Waited 20 minutes. Finally called. They said they aren't taking out orders and I have to come in but it's not ready. I waited longer inside for the food. My drink was incorrect and the food wasn't very good either. Good thing I don't live here because this location is awful