Chick-fil-A

Since they re-opened, we have been to this location on 3 different occasions. Every time we have been here, we have had longer wait times, people have been talking and on their phones, and our orders have been messed up and missing items. We are no longer visiting this location and have decided that it is worth our time and money to drive to Oakwood or Buford for Chick-fil-A next time!

I love going to Chick-fil-A for the food and awesome customer service. This location offered neither. We went through the drive through, ordered, and got our food fairly quickly. I passed my kids their meals and both were missing fries. I turned around and went back through. When I got to the window and told them what happened, I got an eye roll. When the girl at the window told the others, a blonde girl said she didn’t know what I was talking about because she put fries in the bag. She continued to talk and glare at me. The manager was standing right there, so clearly he had no issues with this type of customer service. When I opened my own food, my sandwich (which was supposedly to have no pickles), had extra pickles. This made it inedible for me, but I was definitely not going back to get more attitude. This Chick-fil-A is definitely not worth a visit.

Food was great! However I went through the drive order and my order was 26.25 and they couldn't find it. Instead of just making the order. It took another 30 minutes to finally make it and apologize. They should offered my order for free and a gift card. Just insane what took place..I don't know If I will ever go back to this location. Zero ⭐ on customer service and management!