Burger King

We drove here for take out only to find the drive through closed. We went inside, ordered a Texas Whooper Meal and a regular whopper meal with an order of chicken fries. I was told it would be five minutes for the chicken fries and I agreed with that being fine. I pay for my order and while I’m waiting I start to notice that this place doesn’t look very sanitary. I start to regret my visit. 10 minutes later the gentleman comes up with a bag of chicken fries to tell me he has no chicken fries. I ask him what it is that he’s holding and he responds “spicy chicken fries”. At this point I request a refund on my chicken fries and I’m told that they cannot refund me any money “because the order had already been ring up”. It makes no sense. I ask him what he can do to compensate me for not having chicken fries and at this point he says he’ll throw in some mozzarella sticks. The fries were cold, the burgers were cold. This was a terrible experience. It’s a shame because we really like

After a 12hr shift, I did not want to come home to cook. I picked up my son & headed to Burger King on Walzem. When I pulled up to order the voice said I'll will be with you shortly. I said thank you. Yes Ma'am she replied. Most places just have you waiting without anyone knowing you waiting. Voice was back and asked if we were ready to order. I said yes order my order. One of my Burger I said no Mayo. She said yes ma'am. Continued with my order and asked us to pull up 2nd window. When car in front left we proceeded to window. Where we were greeted by none the less Ms. Esther. She read the order back to me like a professional. Exactly how i ordered it. She charged me handed me the drinks, then my order. I told her she has excellent customer service. Super confident & happily working. Thank you Ms. Esther you made our Sunday Funday Great.

Disrepair. Visited this Burger King on 9/24/2022. Ordered two whopper meals from inside the store. Food was a little slow, but acceptable. Taste was OK, and food was warm and hot, but goes downhill from there. Service and interior was horrible. When I ordered two diet cokes with the meal, I was given the drink cups immediately, but when I went to the drink fountain area the ice machine was broken and a customer said I had to ask someone behind the counter to fill my cup with ice (why didn't they offer ice when giving me the cups?). So I waited at the counter to ask for ice and several people walked right past me without acknowledging me at all. Finally after several minutes someone got me some ice. Walked to the tables to sit down and most of them were dirty (but there were only a few customers so not that busy). Floors and walls and tables were bad and I felt like I was in some hole in the wall dive, not a major chain restaurant. No one lifted a finger to clean anything the whole time