Buona - Algonquin

Order a variety of different items to try this place out. Everything was delicious, expect the fries and the chicken Parmesan sandwich. The fries tasted old, and the parm sandwich wasn’t a “fan” favorite. I was a little disappointed with their delivery, I received it as pictured. There was no cover to show if someone had broken it or taken anything out. Overall, their Italian beef was great and the burgers were fresh.

I took my son and my grandson out for dinner at Buona in Huntley, And while the food was good, freshly prepared, and the service was fast, my order was prepared incorrectly. We did not have time to have it corrected, so I ate what I was given. I had asked for a double cheeseburger with cheddar cheese and bacon, no bun. I ended up with American cheese on my double with a bun. I guess I probably wouldn’t feel as dissatisfied if it didn’t cost so much to eat out these days. When I checked my receipt it had been rung up incorrectly and the cashier was listed as a man rather than the young woman who handled the order. Not a horrible experience, but disappointing.

This restaurant gives a refreshing positive look at how staff should be trained and handle their job. We are regular patrons of Buona's and enjoy their food- everything from the famous beefs (my favorite is the beef & sausage bowl!) to salads. But what prompted this review is the tremendous service provided by the team at Buona- from the register to the kitchen to the young man that bagged and presented our order they were smiling, attentive and appeared happy to be doing their job and happy that we chose their restaurant. Restaurant work is a tough gig and finding people that so clearly know how to do it right and seem to enjoy it gives me respect for both them and for the management team that hired and trained them. Well done !