Willy's Mexicana Grill

This was the first time I had gone to this location. My expectations were high since the one I used to go to was excellent. I ordered two Baja burritos, one chicken and one steak. The person I got the chicken one for said it was absolutely delicious and they were very happy with it. Mine was also delicious, however I did not ask for the spicy beef and that is what I was given. That part was a disappointment because I do not like spicy food. As always, with Willie's, there was more than enough for at least two meals.

Came to the store and only ordered two burritos and a cheese dip. Total should have only been around 25.00. When I got home I discovered that they gave me someone else’s order as well and also charged me an additional 11.00 on my receipt for theirs. Took 3 days to receive a cash refund. Not to mention I had to drive all the way back for their mistake that none of the managers wanted to fix. The guy that worked the night shift on November 11th did not want to fix it. When calling the next day Eliana did not want to fix it either. It took me going through three managers until Hannah was able to correct their wrong. No apology was given for my inconvenience either. Good thing I kept the three day old burrito, otherwise they did not want to refund me. Poor customer service as well as customer experience.

This place was great. Friendly staff and they don't just want you to visit once . They have fresh prepared food with LOTS of choices. See you again soon.