Wendy's

Unfortunately cannot rate 0 stars but wish to share my experience to enlighten others. Tonight 10/26/22 at approximately 7:15pm my family and i came to the drive thru sat patiently to order. At the we box stated our order and pulled up. It was a busy night so we did have to wait in line before and after placing our order. At the window (approx. 7:35 pm) we paid and the worker NEVER stated that we should pull up and wait for our “made to order spicy chicken sandwich” so we sat at the window for an additional 5 minutes to be told “can you pull up we’re waiting on your spicy chicken”. When asked how long it would take they stated “1 minute”. now in any other properly managed establishment had someone placed an order that consisted of a mto they would have notified said customer: 1. at the box when we placed the order or 2. at the window when we paid, should the employee stated would you mind pulling forward we’re waiting for your spicy chicken- cool no problem. But when calmly stated that

Worse customer service ever. Ordered on app for pick up. Drove through told them.at window my order number, it wasn't ready and was told to pull uo. Waited 10 mins no one came out. Had to park and go inside and wait again. Order was wrong. Half missing. Then had to wait for a salad to be made. Manager was there the whole time and he didn't say a word. Sorry management and the rest the employees aren't trained how to put order together correctly.

I came to Wendy’s at 9:15-ISH on a on a Thursday evening and I was a little skeptical as I was waiting a little while in the line to get my order and I decided to start reading some of the reviews. However, they really surprised me, the cashier was very friendly and nice and the young lady who handed me my food was very pleasant and quick they did apologize about the long wait and my food was hot and fresh so I definitely give this a five star experience!