Wendy's

I ordered on the app that told me to proceed to the inside of the store to pick up my order. I walked from my hotel next door. The doors to the lobby were locked at 8:30 and 3 employees were in the lobby sitting at a table on their phones. I knocked and a blonde kid came to the door and told me to go to the drive through window to pick up my order. I was then told that I couldn’t pick up my order because I wasn’t in a car. I explained that I already paid and was walking from the hotel next door. The blonde kid said “people try that one all the time.” I was appalled that I was being treated like I did something wrong for following the instructions on the app. I have contacted my credit card issuer to charge back the order that they refused to let me pick up or to refund. The poor management of this location is why the sales are so low. Sadly it will probably be blamed on declining traffic at the mall next door.

It's 8:10 on a Friday when I pull up. No car at the window and no other cars in the drive thru. No one comes to take my order until 8:26. Ok, cool maybe they're cleaning, I go to order and am told 10 minute wait on nuggets, 13 minutes ok a chicken sandwich, now if I hadn't sat in a drive thru with no other customers, I would have waited, if they were busy I would've waited. No excuse and they're consistently bad. It isn't the first time it's happened either. Went right down the street to another Wendy's and they were on it. Don't waste your time here. Hit the one next to Jeff Wyler, they actually care.

Restraunt says online they close at 10, was there at 9:45 and the lights were on and the drive through appeared open. After waiting for 5 minutes I pull up to the window to ask if they are closed where 2 of the rudest girls ever are standing by the takeout window. I asked if they were closed and they wouldn't even look at me or open the window to say anything like "sorry we closed early tonight". I suggested they turn off the lights so people don't waste there time like I did sitting in the drive through and they just ignored me. It was the strangest most rude experience ever.