Taco Bell

This is by far the worst Taco Bell I have been to. I dont go to Taco Bell because of their bad customer service so going to this Taco Bell absolutely confirmed it that they r the rudest workers ever!! I was visiting Albany yesterday from NYC and decided to go there for Dinner and I am regretting going there. The food isnt bad but the employees working there urgently need customer training. The guy who brought my food to the counter (African American guy I wish I asked him his name he needs to be fired immediately/or needs training how to interact with customers) was the rudest person ever. Even the girl who took my order was looking like she hates working there. If I could give this TB 0 star I will. I'm surprised how is this TB still in business with some of the rudest employees ever!! Do yourself a favor and dont go there!! Extremely Disappointed!!

What was delivered is inedible and smells rancid. I won’t even feed it to my dogs. This place needs to be closed down. Someone is going to get sick. I’m going to try to connect to the appropriate authorities.

Ordered through the app 5/25 and went to pick up through the drive thru at 9:15PM. Side note, I just did this same thing the Wednesday before at a later time and had no issue. Waited in line and the guy said good to go and pull to the window. Then a lady came up and said we have no food and to cancel in the app. Well once it says your order is being prepared, you can’t cancel it. So I called the Taco Bell location and then the lady on the phone said they were closed (Google says closed at 10PM). I said I was there almost an hour before and it won’t let me cancel my order through the app. She says employees aren’t allowed to do anything with the app and she can’t do anything. I put in a request help through the Taco Bell app and messaged the Twitter care page. No response. I’m out $35 and when I checked the app after I got home, it said order complete and to enjoy my food. So it seems like someone got to eat my food. Unacceptable.