Subway

Downfalls are not taking the coupons that are delivered to Waukee residence. I was informed by the Subway staff that this is because corp won’t reimburse the location? The team seams to work with what they have but have been told things haven’t been delivered so they are unable to complete normal orders. The location is great and clean.

Ordered 2 sandwiches. Ours sat with 5 employees just standing and staring off into space, waiting while 1 employee worked on a call in order, because they apparently didn't know how to proceed without them being done. Our sandwiches sat for 11 minutes in the line, while 1 employee working on an entirely separate order, talked to the other one who, instead of working on ours, was fiddling with his pants and touching his shirt constantly. When I pointed it out to a very rude cashier, she tried to accuse me of being rude because of them being busy. The line of people waiting behind us had sandwiches literally piling onto the food banks because these 3 employees didn't want to work past 1 guy putting mayo on 2 sandwiches that could have waited. Even after I dropped the topic and moved away from the register, the employee tried yelling over the partition at me.. Horrible service and a crew who doesn't know how to work.

The lettuce used to make our sandwiches should have been tossed. Noticeably browning and bad tasting…ruined what could have been a good sandwich.