Steak 'n Shake

Since reopening, a few months ago I went in. Used to come all of the time with my son when he was a kid. When we came in, the tables were dirty. I took it upon myself to look for a cleaning rag and wipe it down myself. The bucket I found was full of murky brown water. Our food came out soggy and incorrect. Today my friends and I decided to come. One had never had it, and I thought 'why not give them the benefit of the doubt'. They didn't close til 8, we were there at 730. No one noticed we were there until our order went through. It was 750. We then waited until 8:15/8:20 to get our food. In which, I saw a few flies flying around the kitchen where they were cooking. When we got home, we realized one of the burgers was missing a patty, the Frisco melt didn't have sauce and the third burger had an earwig in it. I wish I would have gotten the picture before she threw it away, but she was so disturbed I didn't get a chance. We all have immediately lost our appetite. Didn't finish our food

Not how it use to be, boogers on bathroom wall bathrooms also look like they never get cleaned tables dirty ,crew smoking weed while customers are inside food was cold as well I miss the old steak and shake milk shake taste spoiled

So, let me start with the positive: food was decent. BUT... there's bad customer service, and then there's what I had. I waited at the order speaker for a solid 2 minutes before being greeted. When I was, she said it would just be a minute longer which was confusing because there was no one in the dining room to delay. The gentleman in the car behind asked if they were open, and the employee responded "Yeah, we're just short staffed. I'll be with you when I can." Took about 7 more minutes before I placed my order. When I pulled forward, the short-staffed comment made less sense since the employee working the window was just leaning against a counter, sipping a drink and talking to another employee. It took her 6 minutes even just to come over to the window to take my money. When she did, she didn't say a single thing to me. She went to get my milkshake, and on her way back to the window, I could openly hear her making fun of my order to the other employee (Cotton Candy milksha