Steak 'n Shake

Still waiting for a refund for an order placed via app on November 6th. Google, the steak and shake website, and their app all said the business was open. We placed an app order, my card was charged, we drove to the business, and they told us they were actually closed and would refund the order. Will delete this review if/when the refund is processed, hoping I do not have to dispute the transaction.

Employees were rude and indifferent to me. Burger under cooked. Used to love S&S. Never going back.and the place was littered with old trays and food. Never ever going to another S&S.

My husband and I ordered waited in the line for over 30 minutes to order two large milkshakes, service was good, however the shakes were off, they both didn’t taste right, so I called them because we already drove off but they didn’t answer. I called many times to give them a chance to fix the milkshakes but no one answered, which means they didn’t fix the issue, therefore I am leaving this review. Would I come back here again? No. Please yourselves a favor and don’t come to this one you will be disappointed.