Starbucks

Not a great location. I mobile ordered at an Irish Cream cold brew at 9:50 and when I arrived the two people working were having a problem with how to make a drink. I couldn't see their mobile order station but at about 9:56, I heard them call the name of one of the two people that were there so, I figured my drink just wasn't ready. The store picked up a bit and I waited for almost 6 more minutes wondering why my drink hadn't come up. At 10:02 I asked and, after confirming my name, said "Oh yeah here it is." It had been sitting there long enough for half of the cream to sink and no one decided to call my name to let me know it was ready. I understand it gets busy but that wasn't acceptable. On top of all that, the cold brew was old or not well done because it tasted bad and made my stomach turn.

Just started working in the area and originally went to another Starbucks. I decided to try this one because it was closer to my job and I was blown away by the GENUINE customer service. I came back the next day a little earlier and noticed that the energy wasn't the same, but everyone was still REALLY nice. The experience was good enough for me to come back on the 3rd day I realized what was driving the energy. It was RaShae the manager. The energy was 10x when she arrived. Give this lady a raise and clone her if you can. Talent like that is tough to come by. I will continue to come here every morning as long as I can afford a cup a day. :) She is proof that the energy of leadership matters.

Today I ordered a Brownie and a Frappuccino. I got my Brownie pretty fast but the staff forgot my Frappuccino three people came in after me and got their orders while more people in the drive thru got their's before I had to get up to ask about my drink.