Sarpino's Pizzeria Shawnee

Food was excellent. However the driver bullied my daughter for a tip. I have never heard of such a thing. Times are hard but that was completely unprofessional. He literally stood there and said well what do you want back. Ugh

Wait time and pizza were great! I wish the customer service was better. This is the first time I ordered from this Sarpino’s for pickup. The other locations I order from most frequently the inside is closed and you have to call to pick up and have them bring it out. I called and Mary picked up and said she’d bring the food out to my car. As soon as she gets out she hands me my box and says “you’re supposed to come inside” before I could get an “I’m sorry” out of my mouth she had already walked away from my car. I wish she would’ve told me over the phone and I would’ve come inside not sure why the attitude. Also I noticed carry out is on their website so I’m not sure what the issue exactly is.

Horrible customer service. I had a complaint about how an order completed, and the gentleman I spoke with on the phone said it was my fault. Fair warning to other customers. Problem is that the gentleman pointed the blame to me instead of trying to resolve the situation. The sauce I selected was cheese and not pizza sauce. If the system "defaults" to pizza sauce after selecting cheese, sounds like the system needs modified. Does not seem like a good resolution to a potential problem in the future