Saltgrass Steak House

I went their to dine in thinking I was going to get good friendly service but no one took my order. I sat at the table for a long time . The waiters looked at me but they never took my order. I left the restaurant without eating. Don't come here if you expect good customer service … More

Been to this location a couple times before, another good experience today. Waiter, Evan, was very friendly and helpful and made our visit enjoyable. We were keeping it simple this time and just got entrees (no appetizers or desserts, and only one drink, a mock tail). Food was good. I got the chicken Laredo entree which was quite tasty, chicken was nice and tender. Sweet potato fries and side of potato soup were good too. Only 4 stars for a couple reasons: the bread was rather dry, outside surface extra hard and crispy, didn’t enjoy it as much as usual; made a different drink than what we ordered, and when they charged us, charged us for wrong price - they did sort it out but we had to wait quite a while for corrected check. Other than that, good experience. Will be back.

The experience alone was not great. No one was monitoring thr curbside pick up area. I placed an order over an hour in advance through their site. Showed up and texted the number provided to let them know i had arrived. 10 minutes later, no person, no response. Went in and it took another 10 minutes to receive my order. If someone was working this area, it was not apparent or communicated whatsoever. Once we got home with our order, one of our salads had croutons and dressing, the other was missing croutons and had a larger container for dressing... Once my husband got around to his baked potato, we realized there was a receipt literally soaked beneath... YOU CAN READ THE RECEIPT THAT WAS TRAPPED UNDER THE POTATO. So unappetizing. This is my first time even visiting a saltgrass, so this is my first and only impression or experience. Not good.