Rosati's Pizza

It’s rare that I leave a negative comment about a local eatery. This is an exception. I live here all year, not a snowbird. I choose to live here, shop here and frequent local businesses. We dine out 3-4 times weekly. Rosati’s manager, Cory (sp) has a lot to learn about customer service. Young and dumb is my guess. He has no idea how to function in the real world. The real challenge is that a local restaurant will get hurt because of the words of one employee with only a modicum of common sense. If Cory is a family member (?) then you’re stuck with him. If not, move him along. He’s learned as much from you as he’s going to.

I wish I could give them 0 stars, but alas, 1 star is the minimum. I just waited outside for an hour for 2 sandwiches. That is 1 hour, outside, after the 30 minutes I was told on the phone. Total time was an hour and a half. Two weeks ago, I picked a pizza and knew immediately it was NOT what I ordered. I told the staff person and only got a shrug. I have been going to this Rosati's for almost 20 years. Previous owners of this franchise provided good food and service and that is why I kept coming back. I will not be going back anymore.

I'm really disappointed in the Fountain Hills Rosati's, especially since we've had good experiences previously. But I guess things have changed. I logged on to their website to see what coupons they have and they offered a $25 meal deal for two pizzas and a two-liter, see attached screen grab. I ordered on the phone and mentioned the couple. When I got to the store they said it would be $32 and the math didn't make sense, because tax isn't that much. When I asked why, Kevin (the manager maybe) said that special is now more expensive and showed me his printed menu. I explained their website still said $25 but he didn't seem to care. So I said I'd pass on the order if they didn't honor the website price. Kevin replied that I'd be banned from future orders. Okay, I guess they just lost me as a customer for life. Which is kind of stupid over a $7 delta, especially since they already made the product. He should have honored the web coupon, updated the site, and had a life-long cust