Red Lobster

I have been part of the food and beverage industry for thirty six years, this was by far the most disturbing Experience I have ever had. The service was not existing and the food was a mackery, we did not see a manager, we left half way our dinner. They are getting one star simply because I don't have a way of giving zero. We paid the bill at the table tablet as the server was nowhere to be found. No excuse for this horrible experience.

I had a issue with service and the manager fixed it. She went out her way to apologize and that meant a lot. I was mad at first but when I saw that she was sincere it made me feel a lot better. Thank you for being kind and accepting responsibility.

We came to this place hungry and tired after a visit at Shedd aquarium downtown Chicago and as ever, it was a great choice as my other half could not bear to see me so sick. The waiter was very friendly and brought those beautiful, warm cheese biscuits he later on also replenished, besides our meals. The steak and lobster combo and steak with shrimps, rice and chips for me. Clearly I could not finish my meal and more packs to go were brought besides refillable drinks for the road. What is not to like? That is why we keep coming back to Red lobster.