QDOBA Mexican Eats

Why bother ordering ahead(hours ahead) ? Showed up on time for our food to be ready lobby was basically empty but order wasn't ready. Asked manager eta her answer is we have a screen of orders and only 1 person filling them. They have 4 people working the line for walk-ins oh and there were very few walk ins think they need to have better resource utilization and better customer service. Telling a customer that they have a full board and don't know when it will be ready.

Service was not great. I couldn't tell if they were serving other customers as they did not appear busy and there was only one party at the other end of the counter. But the failure of anyone to even acknowledge me almost caused me to leave. When it was my turn, I don't recall anyone acknowledging my wait time. I cannot imagine being there if it were actually busy. The street tacos were enjoyable as were the chips and quesyso. However none of the food would cause me to make a special trip to get it. But, if I were in the area and thought of it, I would eat here again. So enjoyable but not much. You definitely need to up your customer service!

Went to the store earlier today to pick up just taco salad shells for our dinner at home. The girl that was putting them in the to-go containers specifically asked me if it was okay to break them to put the lids on and I told her no. She DID NOT listen!! Every SINGLE taco salad shell is completely broken!!