Potbelly

Delicious. Fresh. Quality ingredients & Wonderful people working behind the counter. Thank you for a great meal!

Bad service and the sandwiches weren’t good.

Ordered a single sandwich at 11:30 AM through the app with a 12:15 pickup. I arrived at 12:20 and not only was the sandwich not ready, but I was told my order never went through. I pulled up the old order and showed it to the associate. She scrolled down to the bottom and said that the order button was still colored, so I hadn't placed it. I had already received a charge on my card for it, so I was very doubtful that was the case, but I went ahead and placed it again anyway. Sure enough, a second charge appeared on my account. I showed this to the associate, who then checked with the manager. She came back saying my order was received and my sandwich made, but it was placed off to the side on a shelf, and I could either take that or wait for a fresh one. I went to check the shelf and there was nothing there. Ended up having to wait for the fresh one, which ended up missing the toppings I had in the order. Didn't end up leaving the shop until 12:36 In short, by trying to use the app as