Potbelly

I normally never leave reviews ever but it was my first time and I was looked down upon for not knowing how to order using potbelly terminology. I work in food service as well and I know it can get a little confusing if a customer doesn’t know what comes with a meal (for example) but it is the employees responsibility to help them and not make them feel dumb. I would just suggest focusing a little more on customer service. The three stars are because the food made up for it.

**I’m changing my review below several months on because the vibe since I last went in has totally changed. I love their sandwiches and the service has really improved. Thanks, Potbelly! Wow, extremely rude customer service from the older man making sandwiches this afternoon. I walked out without a sandwich—no thank you. I am happy to take my business somewhere they need and appreciate it.

I'm autistic. How autistic, you ask? I tried to go into this Potbelly alone, having never been to the chain before. This is already scary and overwhelming. The staff were very busy with beginning of the day activities, but still took their time to help me figure out how to order. In the end I was so frazzled and confused I forgot to pay. The staff, presumably seeing my distressed state, didn't even call me on it. Once I realize I called in to pay over the phone. The gentleman was very kind, and it almost seemed like he wasn't going to ask me to pay until i insisted.(it was very obvious i was having a hard time in the store) I recognized this as the taller black gentleman that had helped show me to where the ordering station was. I wish I had thought to get his name because he deserves a raise for his kindness and empathy alone. Thank you all for being so kind to me. I was struggling my autism and really having a hard time speaking and comprehending. Yall helped me get food and get hom