Popeyes Louisiana Kitchen

It was a Friday evening. Several people including myself was picking up dinner. For what ever the reasons were. The lobby was closed. Drive thru only. The wait wasn't as bad as it appeared. Once I placed my order and paid. When the food was ready. I guess trying to keep up with the customers, our food was placed in the bag However they could pack it. The box of chicken was on it's side. The mash potatoes were double stacked and laying on its side. Had to upright them and place them side by side in the bag. To prevent what could have become a mess. The box of biscuits were placed in the bag However they landed. The person who handed me the bag was pleasant. Just wasn't happy with how I received my food.

I was greeted when I first walked in warmly by a host. The cashier was very sweet and everyone was kind. They dropped my order fresh without complaint. A truly elevated experience!!

SPEECHLESS!!! Ordered mashed potatoes macaroni and cheese and red beans and rice with my family meal order… this is what I found in my mashed potato! (Check the video) A trio of mashed potatoes, dirty rice, and macaroni! ARE YOU KIDDING ME! I call the Popeyes number and quickly realize it’s a hotline number…. Okayyyyyy I knew this wouldn’t be fixed. I ANGRILY TELL THE GENTLEMAN WHAT HAPPENED TO MY ORDER AND TO SUM IT UP… he says….. TAKE IT BACK AND GET ANOTHER ONE “ wow!!! Great customer service recovery! Had to silence the video cause I was cursing good! WHO DOES THIS!!! Folks who don’t care! Popeyes in Hazelcrest Illinois!