Pollo Tropical

This is by far the worst pollo I have ever visited. I haven’t been here in a while because of the poor service and terrible food, but thought I’d give it another chance. Bad idea! Ordered a whole chicken dinner with rice and black beans with rolls and fried yuca. Before I left, I checked my bag and didn’t have my rolls so I had to ask for the rolls. I should’ve checked the whole meal but I didn’t and that’s my fault I guess. When I got home, the fried yuca was actually fried plantains. The rice and beans covers had come loose so they were never put on properly and the black beans were all over the chicken and the chicken was floating in juice. On top of that half the chicken with missing skin and was over cooked and dry . What the heck how hard is it to package chicken with rice and beans??? and if I didn’t check before I left, I wouldn’t of had some of the items in my meal! The guys working seemed almost bothered when I mentioned the rolls weren’t in the bag. People Just don’t care an

Good food! Unfortunately, they have made mistakes often in forgetting to put a complete order in the to go bags. I end up having to get back in line to ask for what they forgot or I just don't go back because the line is so long and I'm just tired after a long day of work. Food : 4/5 | Service : 4/5 … More

This review is mainly to compliment Zayda, the person who helped us at this location today. Patient, friendly, conversational and caring from the moment we stepped to the counter to the time we left. Whomever hired her should feel grateful and fortunate she applied and accepted. We've had minor issues at this location in the past, but none of that mattered. I'm sure they have other good, strong people working, but Zayda is quite exceptional. Note to management: I know they're hard to come by, but try and hire people like her.