Pollo Tropical

I guess I shoulda checked my food because i literally 1/2 was not there. The food I did get was crammed so haphazardly in the bag everything at the bottom was crushed. Weird vibes all around, the stocky guy in redshirt who appeared to.be in charge refused to admit he was the manager and wanted me to deal w same female who failed previously, his attitude was so bad the guy after me let him have it over a different matter. I was so distracted by the nonsense I didn’t notice they forgot something still ( the rolls) on my do over visit, never going back, no one even apologized for the inconvenience and chicken is sooooo dry ????

New Chicken Wings, This what I got served, In the Pollo Tropical in homestead????????‍♀️????

Can you please keep the females at the register because you had some guy there yesterday night and he was rude and had an attitude because he could not understand what a large cup of ice is. He gave me a small cup then after I told him what I wanted he goes and gives me a large cup of water And I’m saying I just need a large cup of ice. Then he gets an attitude because he doesn’t understand and tells me I’m holding up the line because of a cup of ice no sir the line has been held up because you’re incompetent, this was the longest I ever sat in line to get to the window at this location. I am not ordering food because it doesn’t agree with my stomach I usually go for a large cup of mango tea but you guys are no longer serving it. I needed a large cup of ice because I am in the process of moving and I don’t have a refrigerator yet and I’m redesigning my kitchen, do I have to explain all this and then on top of it I didn’t feel like getting out of my car. He has a problem where he blames