Pollo Tropical

The food wasn't good and I had such a horrible delay I have to rate it 1 star. Placed our order at 6:00pm. Site said pickup at 6:10. When we got there, there was no one in line and two people waiting. Took talking to three staff who all said they were working on it (only 2 items), at 6:50 they tell us they're out of shredded chicken. My girlfriend decides to just take pork instead for her TropiChop. Turns out they left all her toppings out, (no avocado sices, no tomato sauce, no peppers). My food was dried out and the beans were half-full, plus dry. Absolutely abysmal service and completely disorganized. Attached is a picture of what she ordered vs what she got.

Look at these old nasty extra dry break your teeth or turn to dust French fries they gave me! Many more food options nearby, don’t settle for this ghetto place.

So I’m trying to figure out why they put half of a grilled chicken in my plate and didn’t even cover up the rice ????. Terrible but the cashier who had plaits with the pink tips was nice! Update - this specific location sucks and they are super slow. Came back for a replacement and was met with so much attitude. The cashier kept opening the window and slamming it shut. Fire the whole staff. Then they proceeded to tell me that they have a 25 minute wait on chicken. They keep giving half of a boneless chicken. First photo was my original order and second photo is the *replacement* order. Like Pollo tropical is not cheap to be giving people half of what they ordered. SMH ????????‍♀️