Panda Express

Went 3 days in a row around 4:30 wanting to get 2 large teriyaki chicken and each time it was not ready. The first day I was told a 25 minute wait. The next day I was told that it was still frozen and not ready. I asked to speak to a manager and was told that he was not there. Day 1 and 2 took place in the drive-thru. The 3rd day I went inside to speak to the manager and he really didn't care and told me that they run out of it all the time. I then asked that if this was the case maybe it should be something to focus on, increase the cooking of this product. He did not care. It's also ironic that while I was speaking to him, around 4:30, he told me they were out again. Ding. Ding, Ding. Plan accordingly. Increase production. When I asked for the owners name and number he would not give it to me. I even suggested that he call and I would talk to them and I would not have the phone number. Instead he gave me the corporate number of which I did call and that person seemed concerned. I wa

I cannot for the life of me understand how a restaurant can consistently run out of food several hours before close. It’s an incredible feat of incompetence and greed on the part of the owners that they are unable to keep the store properly stocked and staffed. I have never had an issue with service, but this is without a doubt the worst location I’ve ever gone to. Take the extra 15 minutes to drive to Gurnee and save yourself the headache.

It’s really a -5 ⭐️ establishment. Ordered for delivery..after an hour plus called only to be told they didn’t make our order because they ran out of one of the options we chose. No call and they were unable to cancel our order because they had no manager on duty and no one there knew what to do. This place is seriously the worst! Have to drive there to get my money back and it’s not close but there is no way I’m allowing this place to steal from me!