Buffalo Wild Wings

Overall, I really like BWW sauces, and I used to enjoy dining in at this location. More recently, I've been ordering online through the app. First time doing pick up, order was wrong when I got it home. Second time, I sat and waited long past the "it's ready". Not sure what happened. Usually I do delivery. Honestly, it's a 50/50 chance you get your order correctly. Last night, had guests over for football - ordered 60 wings and pickles - food was delivered with 30 wings (sad looking wings and 3/4 empty ranch containers) and no pickles. Called the store, was asked if I wanted to pick up the rest of the order or reciece a credit. Asked for credit, transferred to a manager (I believe) who told me he could refund the gift card I had used. Although it wasn't going to cover all the fees, delivery charges and tip, I agreed to gift certificates. As of this morning, still have not received the emailed gift certificates. I will order again (assuming I get the gift certificates) but I may move on

Food was good everything was fast. My son ordered a chicken sandwich got a wrap instead they threw chicken tenders on a sandwich so he didn't have to wait to eat and made the chicken sandwich he originally ordered and let us take home the wrap. Mistakes happen but they did a great job fixing it for us

If I can give no starts I would this is by far the worst experience I had with this restaurant. They gave my daughter the wrong order. First they gave her my daughter a order from 1:48 pm Second how are they going to get confuse my large order (to feed more than 4 people) to a small meal (5wings and fries). When I called to let them know I was sending my daughter back the girl on the phone said let me ask my manager and she thinks someone put in the to go orders (when clearly my order says PICK UP) and someone took my order so I have to wait another 35 mins for me to get my order I asked is there anything else you can do to to speed my order she said no. It’s not about the money but simply is just crazy how they think it’s ok to can give someone else your Order and not even ask for phone number or name When picking up food Very disappointed with Managnent and the crew working on the phone